RETURNS & EXCHANGES

Return & Exchange Policy

RETURNS

Full priced items must be returned within 14 days of receipt.

SALE items cannot be returned or exchanged (unless the item is defective).

Exchange a size - for the quickest turnaround we suggest you order the size you would like to swap to immediately via the website and return the incorrect size for a refund by following the steps outlined below.

At Mickelloo we appreciate it’s not always easy buying the perfect garment online and we understand that you may need to return items occasionally.

We are happy to accept a return when:

  • the goods are in saleable condition;
  • the goods have not been worn or used;
  • the goods have the original tags still attached;
  • you contact us within 7 days of receiving your order by visiting the Returns Centre (click on Returns Centre button below) informing us you requesting a refund;
  • the goods are received back within 14 days of receiving order;

Returns Process:

To make a return:

  1. Head over to our Returns Centre to begin the returns process (click on the Returns button at the bottom of this page)  
  2. Keep an eye on your emails to receive pre-authorisation for your return
  3. Once pre-authorisation is received pack your item in secure packaging.
  4. Send your return to:
    Mickelloo
    PO Box 466
    CLARE  SA  5453 
    or deliver back to Peekaboo Kidz for collection

Please note that financial responsibility for a return is yours until it reaches us so please use traceable postage. Return shipping charges are not refundable.

Once we receive your return we will issue a refund as quickly as possible by the same payment method as your order, or confirm and send the item you would like in exchange.

Please allow seven days from the day you returned your order for your return or exchange to be processed.

Payment Refunds:

  • PayPal refunds will be visible in your PayPal balance immediately
  • Credit card refunds will be visible within 1-5 business days depending on your financial institution

 

RETURN CENTRE

 

Personalised Hand Stamped Jewellery

Once pieces have been stamped they can not be changed so it is very important to ensure all names, quotes and dates of birth are provided with the correct spelling and digits. Once confirmation is made with regards to these details this is the way they will be stamped and no refunds will apply if pendants are miss-stamped due to incorrect supply of information.

Chains

Mickelloo Designs is happy to exchange silver and gold chains for shorter or longer lengths should the ordered length be incorrect.  Please note their may be an additional fee if the chain length required is of a longer length and their may be a refund if a shorter one is needed.  Please ensure you contact me via email within 7 days of receiving your chain to organise the exchange.

 

 

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