RETURNS & EXCHANGES

Returns & Exchanges

Fashion (Full Priced Items)

I appreciate it’s not always easy buying the perfect garment and we understand that you may need to return or exchange items occasionally.

Please return your item(s) within 14 days of receiving your order. After 14 days, Mickelloo cannot accept returns for any reason other than manufacturing defects.

I am happy to accept a return or exchange when:

  • the goods are in saleable condition;
  • the goods have not been worn or used;
  • the goods have the original tags still attached;
  • you contact me within 7 days of receiving your order to let me know you are needing an exchange or refund;
  • the goods are received back within 14 days of receiving order;

Returns Process:

To return an item purchased online:

  1. Contact me via email (nicky@mickelloo.com.au) to let me know you are needing an exchange or refund
  2. Pack your item in secure packaging.
  3. Send your return/exchange to:
    Mickelloo
    PO Box 466
    CLARE  SA  5453 
    or deliver back to Peekaboo Kidz for collection

Please note that financial responsibility for a return is yours until it reaches us so please use traceable postage. Return shipping charges are not refundable.

Once we receive your return we will issue a refund as quickly as possible by the same payment method as your order, or confirm and send the item you would like in exchange.

Please allow seven days from the day you returned your order for your return or exchange to be processed.

Payment Refunds:

  • PayPal refunds will be visible in your PayPal balance immediately
  • Credit card refunds will be visible within 1-5 business days depending on your financial institution

Fashion On Sale

Please note that SALE items can be returned for a credit or exchange only and will not be refunded.  

If you wish to make a return for a credit or exchange please follow the same procedures as listed above.

Personalised Hand Stamped Jewellery

Once pieces have been stamped they can not be changed so it is very important to ensure all names, quotes and dates of birth are provided with the correct spelling and digits. Once confirmation is made with regards to these details this is the way they will be stamped and no refunds will apply if pendants are miss-stamped due to incorrect supply of information.

Chains

Mickelloo Designs is happy to exchange silver and gold chains for shorter or longer lengths should the ordered length be incorrect.  Please note their may be an additional fee if the chain length required is of a longer length and their may be a refund if a shorter one is needed.  Please ensure you contact me via email within 7 days of receiving your chain to organise the exchange.

 

 

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