Return & Exchange Policy
FASHION RETURNS
Full priced items must be returned within 14 days of receipt.
SALE items cannot be returned for a refund but can be returned for a credit voucher (unless the item is defective).
Exchange a size - for the quickest turnaround we suggest you order the size you would like to swap to immediately via the website and return the incorrect size for a refund by following the steps outlined below.
At Mickelloo we appreciate it’s not always easy buying the perfect garment online and we understand that you may need to return items occasionally.
We are happy to accept a return when:
- the goods are in saleable condition;
- the goods have not been worn or used;
- the goods have the original tags still attached;
- you contact us within 7 days of receiving your order by email (nicky@mickelloo.com.au) informing us you wishing to make a return;
- the goods are received back within 14 days of receiving order;
Returns Process:
To make a return:
- Email us at: nicky@mickelloo.com.au to let us know that you wish to return an item/items.
- Send your return to:
Mickelloo
PO Box 466
CLARE SA 5453
or deliver back to Peekaboo Kidz for collection
Please note that financial responsibility for a return is yours until it reaches us so please use traceable postage. Return shipping charges are not refundable.
Once we receive your return we will issue a refund(full priced purchases) or credit voucher (sale items) as quickly as possible. Refunds will be issued back to the same payment method as your order was placed.
Please allow seven days from the day you returned your order for your return or exchange to be processed.
Payment Refunds:
- PayPal refunds will be visible in your PayPal balance immediately
- Credit card refunds will be visible within 1-5 business days depending on your financial institution
Personalised Hand Stamped Jewellery
Once pieces have been stamped they can not be changed so it is very important to ensure all names, quotes and dates of birth are provided with the correct spelling and digits. Once confirmation is made with regards to these details this is the way they will be stamped and no refunds will apply if pendants are miss-stamped due to incorrect supply of information.
Chains
Mickelloo Designs is happy to exchange silver and gold chains for shorter or longer lengths should the ordered length be incorrect. Please note their may be an additional fee if the chain length required is of a longer length and their may be a refund if a shorter one is needed. Please ensure you contact me via email within 7 days of receiving your chain to organise the exchange.
